Shipping Policy

Where we ship

All 50 US states. We do not currently ship internationally.

Processing time

Orders are processed in 1–4 business days. You'll get a confirmation email immediately and a tracking email when your order ships.

Parcel shipments (systems under ~70 lbs, filters, accessories, test kits)

Carrier: UPS or FedEx Ground.
Transit: 5–12 business days after processing.
Shipping cost: FREE on orders $99+; otherwise calculated at checkout by weight and destination.

Freight shipments (tank-based softeners, conditioners, and combos over ~70 lbs)

Shipped LTL freight, curbside delivery. The carrier calls you to schedule a delivery appointment — someone 18+ must be present.
Typical timeline: 2–3 weeks from order to delivery.
Freight cost: calculated at checkout. Residential delivery, liftgate service, and appointment scheduling are included in the quoted freight rate — no surprise fees after purchase.
Inspect before you sign. Check for visible damage before signing the delivery receipt. If you see damage, note it on the bill of lading and photograph it — this protects your damage claim.

State restrictions (CA / IA / WI)

Some water treatment devices require state registration in California, Iowa, and Wisconsin. If your shipping address is in one of these states, we verify the system is cleared for sale there before your order ships. If it isn't cleared, we cancel and refund you in full — no fees, no hassle.

Delays & backorders

If a product is backordered, we email you within 2 business days with the expected ship date. You can cancel for a full refund at any point before it ships.